Internal and Assisted Collections in Knightsbridge for Residents Who Cannot Lift

Council bulky services normally expect items to be left outside for collection. That is straightforward for many residents, but it is not possible for everyone, particularly older residents and those with limited mobility.

Both local councils recognise this and offer assisted arrangements for residents who cannot manage the items themselves.

The Royal Borough of Kensington and Chelsea offers internal collections only for elderly or disabled residents, and only after a risk assessment that can take several weeks.

Because the assessment takes time, it is worth starting the process early if an internal collection is needed, rather than leaving it until the day you want items gone.

Westminster City Council offers assisted internal collections for residents who are physically unable to leave items outside, and its crews will only remove items that two people can lift safely.

Assisted collections are therefore a genuine option, but they still depend on the items being within what a crew can safely handle.

If the wait for an assessment is too long, or if items fall outside what an assisted crew can lift, we can carry out an internal clearance directly. We are used to working carefully in occupied homes and around residents who may need extra patience and time.

Where a family member or carer is coordinating on someone's behalf, we are happy to work with them, including for flats inside concierge buildings where access must be arranged through the desk.